FINER POINTS
THE CONCIERGE
TERMS & UA

Astleys is dedicated to bringing unparalleled luxury, sophistication and an enhanced user experience to a new generation of elite, discerning consumers.

Terms of Use

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Welcome to our web site (“Astleys.co”). These General Terms and Conditions of Use govern the access to and use of Astleys.co. The access to and use of this web site as well as the purchase of products on Astleys.co are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by HUMA Ltd, with registered offices 9th Floor, 33 Des Voeux Rd, Central, Hong Kong SAR, China (“HUMA”).

 

Request for further information can be made through our Customer Service or sent to the address: [email protected] If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping, refunds and returning products purchased on Astleys.co, a registration form, tips and other general information on the services provided by Astleys.co. Remember that you can always contact the Provider by email at [email protected]

 

The Provider may amend or simply update all or part of these General Terms and Conditions of Use. Any amendment or update of the General Terms and Conditions of Use shall be posted for our users on the Home Page of Astleys.co as soon as such amendments or updates have been made and shall be binding as soon as they are published on the web site in this section. Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated General Terms and Conditions of Use of Astleys.co. If you do not agree to all or part of the Astleys.co’s General Terms and Conditions of Use, please do not use our web site.

 

The access to and use of Astleys.co, including display of web pages, communication with Provider, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of Astleys.co and its contents. The Provider shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider’s liability for intentional torts and gross negligence.

 

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

 

1. PRIVACY POLICY | We recommend that you read the Privacy Policy which also applies in the event that users access to Astleys.co and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes Astleys.co collects and uses your personal data.

 

2. INTELLECTUAL PROPERTY RIGHTS | All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Astleys of London or Provider and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Astleys of London and Provider as the case may be. Astleys of London and/or Provider shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Astleys of London and/or Provider shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

 

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Astleys of London and Provider shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

 

3. LINKS TO OTHER WEB SITES | Astleys.co may contain links to other web sites which are in no way connected to Astleys.co or the Provider. The Provider does not control or monitor such third party web sites or their contents. The Provider shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on Astleys.co and carefully read their terms and conditions of use and their privacy policies. Our General Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. Astleys.co provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When the Provider provides links to other web sites, the Provider does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

 

4. LINKS TO ASTLEYS.CO | Please, contact the Provider at the following email address: [email protected] if you are interested in linking the Home page of Astleys.co and other web pages which can be publicly accessible. You are requested to contact the Provider for requesting our consent to linking Astleys.co. The Provider grants links to Astleys.co free of charge and on a non-exclusive basis. The Provider is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to Astleys.co has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis the Provider or the latter’s suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to Astleys.co or to use unauthorised meta-tags without the Provider consent.

 

5. DISCLAIMERS ON CONTENT | The Provider does not warrant that the contents of the web site are appropriate or lawful in other countries outside Italy. However, in the event that such contents are deemed to be unlawful or illegal in some of these countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by Astleys.co shall be your exclusive and personal responsibility. The Provider has also adopted measures to ensure that the content of Astleys.co is accurate and does not contain any incorrect or out-of-date information. However, the Provider cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

 

Moreover, the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact our Customer Service by visting our Customer Service area or write to the following email address: [email protected] A Provider representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow Astleys.co to operate without any suspensions, interruptions or discontinuity due to updating the web site. The Provider has adopted adequate technical and organisational security measures to protect services on Astleys.co, integrity of data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of Astleys.co, and to avoid unauthorised or unlawful access to such data and information.

 

6. OUR BUSINESS POLICY | The Provider has adopted a business policy; its mission consists of selling products through its services and its web site to “consumer” only. “Consumer” shall mean any natural person who is acting on Astleys.co for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on Astleys.co. The Provider shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions of Use.

 

7. GOVERNING LAW | These General Terms and Conditions of Use and any disputes or claims arising out of or in connection with its subject matter (including non-contractual disputes and claims) are governed by and construed in accordance with the laws of Hong Kong SAR, China.

 

 


Terms of Sale

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The following General Terms and Conditions of Sale govern the offer and sale of products on our web site (“Astleys.co”). The products purchased on Astleys.co are directly sold by HUMA Ltd, with registered offices 9th Floor, 33 Des Voeux Rd, Central, Hong Kong SAR, China (hereinafter referred to as “the Vendor” or “We” or “Us”).

 

Requests for information should be made through our Customer Service contact form. There you can find information on orders, shipments, refunds and returning products purchased on Astleys.co

 

1. OUR BUSINESS POLICY
 
1.1 | The Vendor offers products for sale on Astleys.co and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
 
1.2 | “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on Astleys.co.
 
1.3 | The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.
 
1.4 | These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on Astleys.co between the users of Astleys.co and HUMA Ltd.
 
1.5 | The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on Astleys.co through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of Astleys.co and third parties.
 
 
2. HOW TO EXECUTE A CONTRACT WITH THE VENDOR
 
2.1 | In order to place an order for the purchase of one or more products on Astleys.co, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
 
2.2 | The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price, the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and shipping costs, and references to the terms and conditions for returning purchased products.
 
2.3 | An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order’s information has been verified as correct.
 
2.4 | Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
 
2.5 | The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called Order Status.
 
2.6 | Before submitting the order form, you will be asked to identify and correct possible input errors.
 
2.7 | English is the language used for executing contracts with Vendor.
 
2.8 | After your order form has been submitted, the Vendor will process your order.
 
2.9 | The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on Astleys.co are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.
 
2.10 | By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on Astleys.co.
 
2.11 | By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on Astleys.co.
 
2.12 | Upon submission of an order form, the Vendor shall send you a purchase order receipt email, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products’ main characteristics, detailed information on the price, terms of payment, return policy and shipping costs). Please note that all prices are provided without duties, taxes or fees that you may need to pay to local authorities to receive the merchandise. Please note as well that due to fluctuations in exchange rates and merchandise components the Vendor will not be able to provide you in advance with information on the amount of duties and taxes that may be owed to local authorities. These amounts should be considered above and beyond the total of the order.
 
 
3. GUARANTEES AND PRODUCT PRICE INDICATION
 
3.1 | On Astleys.co, we only offer products marked with the Astleys trademark. These products are purchased by us directly from the distributors and/or the manufacturer authorized by producers.
 
3.2 | The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
 
3.3 | The main characteristics of products are shown on Astleys.co on each product page. The products offered for sale on Astleys.co may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.
 
3.4 | Prices are subject to change. Check the final price of sale before sending the relevant order form.
 
3.5 | Orders made to addresses to which the Vendor cannot ship or to addresses that are not located in the country/region that you have selected on the “shop in” menu, will be automatically cancelled.
 
3.6 | All Products come with an identification tag attached with a disposable seal. Do not remove the tag or seal from the purchased products should you wish to return the purchased product.
 
3.7 | Should you decide to exercise your right to return purchased products, the Vendor has the right to not accept returned products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged.
 
 
4. PAYMENTS
 
4.1 | Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form.
 
4.2 | In the case of payment by credit/debit card, the payment will be processed by an authorized acquirer of HUMA Ltd (“HUMA”). All credit cards details (for example, card number, expiration date, details of card holder) will be sent via an encrypted protocol to the banks which provide remote electronic payment services. These details will not be used by HUMA Ltd nor by the Vendor or their authorized agents, except for carrying out procedures relevant to your purchase, for example issuing refunds in the case of returns (subsequent to the exercise of your right to return) or for reporting cases of fraud or other ancillary matters. The price for the purchase of products and the costs for their shipping and delivery as indicated on the order proposal form will be charged to your account at the moment in which the purchased products are shipped.
 
 
5. CUSTOMS AND DUTIES
 
5.1 | Your order may be subject to Customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon arrival, which are responsibility of the customer receiving the order. These fees are not under the Vendor’s control. For this reason we recommend you verify with your local Customs office before you place an order. The Vendor is unable to estimate customs fees, taxes, duties, etc. so please contact your local authorities or Customs office for detailed information.
 
5.2 | The item prices and the shipping charges you pay to the Vendor do NOT include customs fees, import taxes, brokerage fees or duties.
 
5.3 | Should you refuse your order at the time of arrival or should you refuse to pay the Customs fees when your order arrives, the shipment will be returned to the Vendor and we will be charged the Customs fees plus return shipping costs. If you receive your order and accept to pay the Customs fees upon delivery, the Vendor will not issue refunds for the same in case of return of the purchased products.
 
5.4 | Customs processing may delay the delivery of your order. Should you experience such delays please check with your local Customs offices. The invoice for the Customs fees could arrive weeks after you receive your order, separately from the same.
 
 
6. SHIPPING AND DELIVERY OF THE PRODUCTS For specific product shipping and delivery procedures see the associated details and terms. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
 
 
7. CUSTOMER CARE Please contact our Astleys’ customer service for further information.
 
 
8. RETURNS
 
8.1 | You may return products purchased from us, without any penalty and without specifying the reason, within thirty (30) days of receiving the products purchased on Astleys.co.
 
8.2 | To return products it is necessary to complete the online return form within 30 days of receiving the order.
 
8.3 | The Vendor must receive the returned products within thirty (30) days of the date on which products were received by you.
 
8.4 | You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for customs clearance. All such documentation should be in English so when necessary it can be used both for export and for import in Hong Kong SAR, China. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for parcels that are detained at customs because of lacking or insufficient documentation.
 
The Vendor highly recommends that you choose a shipping service that permits you to trace the delivery at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of thirty (30) days from the date on which you received your order.
 
8.5 | The return right – besides compliance with the terms and procedures described at par. 8.1, 8.2, 8.3 and 8.4 above – shall be deemed correctly exercised once the following conditions have been fully met: 1. the return form must be correctly completed and submitted within thirty (30) days from receipt of the order; 2. the products must not have been used, worn, washed or damaged; 3. the identification tag must still be attached to the products with the disposable seal; 4. the products must be returned in their original packaging; 5. the Vendor must receive the goods within thirty (30) days from the date in which you receive your order.
 
8.6 | If the return right is exercised in conformity with the provisions set forth in this section, We shall refund the amount paid for the returned products. Shipping costs, duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded.
 
8.7 | The Vendor shall refund the amount already paid for the purchase of products and the shipping costs of their delivery to you only if the products are returned for reasons that may be due to the Vendor, such as when the products do not have the promised essential characteristics, have manufacturing defects or they have been erroneously delivered.
 
8.8 | The Vendor shall refund amounts already paid as soon as possible and in any case within thirty (30) days from the date on which We became aware of your decision to exercise your return right. After having confirmed that the terms and conditions stated above have been duly complied with, We will promptly start the refund procedure as indicated in section 9.
 
8.9 | In the event that your return does not comply with the terms and conditions set out in section 8 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to the Vendor. Nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to the Vendor. If you do not wish to receive the products in the conditions in which they were sent back to the Vendor, the Vendor shall be entitled to keep the products and retain the amount paid for your purchase of the products.
 
 
9.REFUND TIMES AND PROCEDURES
 
9.1 | After the products have been returned, We shall check the conformity of the products with the conditions indicated in section 8 above. When the Vendor is able to confirm that such conditions have been met, We shall send you an email confirming the acceptance of the returned products.
 
9.2 | Whatever payment type you used, the refund procedure shall be started by the Vendor within thirty (30) days from when the Vendor was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.
 
9.3 | If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
 
9.4 | The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
 
 
10. PRIVACY
 
10.1 | You will find information on how we process your personal data by clicking on Privacy Policy.
 
10.2 | You are advised to read, if you haven’t already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of Astleys.co.
 
10.3 | For further information on our Privacy Policy you can contact us at [email protected] or at Vendor’s registered offices.
 
 
11. GOVERNING LAW These General Terms and Conditions of Sale and any disputes or claims arising out of or in connection with its subject matter (including non-contractual disputes and claims) are governed by and construed in accordance with the laws of Hong Kong SAR, China.
 
 
12. AMENDMENTS AND UPDATES The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on Astleys.co.
 

 

 


Return Policy

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Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within thirty (30) days of the date on which you received them from Astleys.co. Returned items must be shipped back to the Vendor within thirty (30) days of the date the package was delivered to you. The products may be returned by dispatching the package through a shipping agent of your choice. For more information about couriers and expenses read the below Return Shipping section.

 

It is necessary to complete the Return Form available on the web site in the Customer Service area, in order for us to provide you with a Return Number. It is not possible to return an item in exchange for another.

 

TERMS AND CONDITIONS OF RETURN | The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

 

  • the online Return Form must be correctly completed and submitted to the Vendor within thirty (30) days of the date of your receipt thereof;

 

  • the products have not been used, worn, washed, modified or damaged;

 

  • the identification tag is still attached to the products with the disposable seal;

 

  • the products are returned in their original packaging;

 

  • the Vendor must receive the goods within thirty (30) days of the date the package was delivered to you.

 

If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the returned purchased products. Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.

 

Please note that shipping costs, duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. For more information read the below Return Shipping section or visit Customer Service area.

 

RETURN SHIPPING | You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. You may choose the modality of return consulting the below “Couriers and expenses” section. Please verify that you have accurately completed and included with your package all the necessary documentation for Customs clearance. Please make sure to print and fill out 5 copies of the Returns Proforma Invoice that came with your parcel. Without all the copies the package will be rejected at Customs and will be returned to you.

 

Customs authorities require that all such documentation be written in English so that when necessary it can be used both for export and for import in Honk Kong SAR, China. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation.

 

The Vendor therefore highly recommends that you choose a shipping service that permits you to trace it at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of 30 days from the date on which you received your order.

 

Couriers and expenses for the Return Shipping: for Australia, India, Malaysia, New Zealand, Philippines, Singapore, Thailand, South Korea the return shipping is free if you use UPS driver. Likewise, return is free if you use UPS driver in Taiwan and Macau SAR, China. for Vietnam, Indonesia, Brunei you may ship the return with a shipping service of your choice and the shipping expenses will be at your charge for Hong Kong SAR, China the return shipping is free if you use SF Express

 

 

REFUND TIMES AND PROCEDURES | After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, PayPal where available), the refund procedure will start within 30 days of when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.

 

The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:

 

purchase by Credit/Debit Card: refund time will depend on the credit card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;

 

payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit/debit card associated with your PayPal account depends on the company that issued the card.

 

DISPOSABLE SEAL | All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.

 

 


Privacy Policy

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ABOUT ASTLEYS OF LONDON AND THIS PRIVACY POLICY
 
Astleys of London has its registered offices at Gaybrook, West Sussex, BN6-9LH, United Kingdom. In this Privacy Policy, we use the term Astleys of London (and “we”, “us” and “our”) to refer to the head office of Astleys of London at the registered address above, our affiliates and our boutiques.
 
Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms (together referred to as the “Platforms”), when you visit a Astleys of London boutique, contact the Astleys of London concierge by telephone, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.
Where we offer our products for sale online or by phone through the Astleys of London Client Relations Center, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.
 
 
UPDATES TO THIS PRIVACY POLICY From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform.
 
 
INFORMATION YOU PROVIDE TO US AND HOW WE USE IT We collect the information from you as detailed below:
 
 
  • To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, email address and telephone number). By entering your details in the fields requested, you enable Astleys of London to provide you with the services you select;

 

  • When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Astleys of London boutique or contact the Astleys of London concierge by telephone. Please note that phone calls will on occasion be recorded for security, training and development purposes;

 

  • If you choose to interact with Astleys of London via a social media platform or other third party service, we will collect the information you have provided to us through that platform;

 

  • We also collect certain information automatically about visitors to our Platform, described in the section headed “Cookies and other information that we automatically collect”, below; and

 

  • We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.

 

  • We will use the information we collect from you to:

 

  • Manage and fulfill purchase and repair orders, facilitate delivery, and to provide after-sales services;

 

  • Manage our accounts and records;

 

  • Deal with your inquiries and requests;

 

  • Send service related communications, including announcements and administrative messages such as order confirmation;

 

  • Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;

 

  • Send you marketing communications (including emails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);

 

  • Conduct market research so that we can continuously improve the services we provide to our customers;

 

  • Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and

 

  • Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.

 

Where you have agreed to a particular use of your information, we process it on the basis of your consent. You may withdraw that consent at any time (for example, for us to send you marketing communications) by contacting us (see the section headed “Contact us” below). We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.
 
COOKIES AND OTHER INFORMATION THAT WE AUTOMATICALLY COLLECT
 
COOKIES | Like most Platforms, Astleys of London logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform. You can find out more about how we use cookies and related technologies below.
 
 
WHAT IS A COOKIE?
 
Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.
 
We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.
 
There are two broad categories of cookies:
 
FIRST PARTY COOKIES, served directly by Astleys of London to your computer or mobile device. They are used only by Astleys of London to recognize your computer or mobile device when it revisits our Platform.
THIRD PARTY COOKIES, which are served by a third party service provider on our Platform, and can be used by the service provider to recognize your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.
 
Cookies can remain on your computer or mobile device for different periods of time. Astleys of London uses both ‘session cookies’ and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognize your computer or mobile device when you open your browser and browse the internet again.
 
 
WHAT COOKIES DOES ASTLEYS OF LONDON USE?
 
The Platform serves only the following types of cookies to your computer or mobile device:
 
Type of Cookie Purpose
 
Cookies necessary for essential purposes | These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
 
Functionality Cookies | These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform. For example, some of these cookies enable visitors to specify language, product or other platform preferences.
 
Analytics Cookies | These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform. For example, some of these cookies enable visitors to specify language, product or other platform preferences.
 
Content sharing and social networking cookies | These cookies enable users to share pages and content through third party social networking and other platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.
 
 
HOW TO CONTROL OR DELETE COOKIES
 
You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform.
 
You can set your cookie preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).
 
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu
 
IP ADDRESSES

 
We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymize and share this information with advertisers, sponsors or other businesses.
 
LOCATION SERVICES

 
Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalized service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.
 
SHARING YOUR INFORMATION

 
We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:
 
We will disclose your personal information to third party providers, for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it”;
 
We will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
 
We will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.
 
INTERNATIONAL TRANSFERS
 
Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities. Some of these third parties will use cloud-based storage solutions. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.
 
PROTECTING YOUR INFORMATION
 
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organizational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorized or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.
 
YOUR CHOICES
 
You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.
 
You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as email updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.
 
You may unsubscribe from email marketing communications at any time by emailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Astleys of London marketing emails.
 
 
YOUR CALIFORNIA PRIVACY RIGHTS
 
Under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email message to our email address below with “Request for California Privacy Information” in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by email, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all personal information sharing is covered by Section 1798.83’s requirements.
 
 
CHILDREN
 
The Platform is not directed at anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should not use the Platform and should not submit any personal information to us.
 
 
CONTACT US
 
For any clarification, question or requirement related to your privacy and the processing of your personal data you can contact us at any time by sending a request to our Client Relations by selecting “privacy”. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further email marketing communications.
 

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